Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@tallpinecases.com. 

If your return is accepted, we’ll give you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We will reimburse the shipping expense upon receipt. Kindly include a photo of your receipt for the refund process. Once we have received the product, we will refund the full amount of your original purchase incl. shipping expense. We will send you a new product free of charge and a discount coupon for your next order.

You can always contact us for any return question at support@tallpinecases.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@tallpinecases.com.

1-Year Warranty
All our products come with a comprehensive one-year warranty from the date of purchase. This warranty covers products against defects in materials and workmanship used under normal conditions and for their intended purpose.  For our card holder wallets specifically, we recommend avoiding overloading them. Overstuffing with more cards than recommended can cause undue stress on the stitching and materials. 

Damage caused by unreasonable use, neglect, or general wear and tear from everyday use is not covered by this warranty. Additionally, the warranty is void if you change your mind about the product after purchase.

To claim under our warranty, you'll need to have purchased the product directly from our website and provide proof of purchase when you contact us.