This Privacy Policy describes how Tallpine (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from tallpinecases.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information including your username, password, security questions.
  • Shopping information including the items you view, put in your cart or add to your wishlist.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners, including Shopify, to provide services and advertise to you.
  • Our business and marketing partners will use your information in accordance with their own privacy notices.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
  • With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at support@tallpinecases.com or contact us at Satukatu 2, 15680 Lahti, Finland.

Ordering

What currency are the prices I see on the website?

Prices on our webshop are available in all major currencies.

 I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 1-3 days of production time for your order to ship out. The average shipping times are 4-12 business days. Tracking numbers will be updated in 1-3 days after your order has been shipped. If you don't receive a tracking number after 7 business days, please email us at support@tallpinecases.com

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund after arrival date. We will reimburse the shipping expense upon receipt. Kindly include a photo of your receipt for the refund process. Once we have received the product, we will refund the full amount of your original purchase incl. shipping expense. Please include your full name and order numbers with the returned parcels. Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order without extra charges! You must cancel your order before it ships.

Shipping

I have entered an incorrect address. What do I do now?

If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong, kindly notify us via email at support@tallpinecases.com

If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.

How long does shipping take?

Under normal shipping conditions, our average delivery time is between 4 to 12 business days, and we ship worldwide from various fulfillment centers based on your location. For our EU customers, it's important to note that even when shipments originate within Europe, packages may undergo random customs controls, potentially causing delays based on the destination country. 

We understand the excitement of receiving your order promptly, and we want to be transparent about potential delays that may arise due to factors beyond our control. During holiday seasons or third-party logistic partner issues, shipping times may also be affected.

Please bear in mind that these situations are out of our control, but we're dedicated to doing everything possible to minimize any inconvenience you may experience.

Do you ship internationally?

Certainly! Tallpine Cases is pleased to provide international shipping for our customers. Please note that if you're ordering from a country outside the EU, you might incur customs duties and import taxes, which are set by your country's regulations. For specific information about these charges, we suggest reaching out to your local Customs office.

What is Tallpine Cases' shipping policy?

When you place an order with Tallpine Cases, you will receive a confirmation email to acknowledge your purchase. After your order has been processed and shipped, we will send you a notification email with your package's tracking information. Please keep in mind that shipping fees are non-refundable. For international orders outside the EU, customs duties and taxes may be applicable. These charges are not included in your order cost and are determined by your local Customs office. For detailed information on these fees, we recommend contacting your local Customs office directly. If you need further assistance or have any questions, please feel free to contact us.

Products

Where are Tallpine Cases products made?

Tallpine Cases products are thoughtfully designed and crafted in Finland by our founder and a skilled in-house team. We source our materials ethically and sustainably by collaborating with local and global family-owned manufacturers. These strategic partnerships enable us to uphold rigorous environmental and labor standards throughout our production process. By using responsibly sourced materials, reducing waste, and ensuring safe working conditions, we maintain strict control over our supply chain. This allows us to continuously enhance our processes, maintain transparency, and adhere to the highest standards of sustainability and ethical practices.

What are your phone cases made of?

Our compostable phone cases are made of PLA (plant-based polymers), bamboo fibers, wheat straw and vegan components. Our wooden and epoxy resin phone cases are made out of harvested and FSC-certified wood species. Our epoxy resin cases are also made of plant-based epoxy resin. The frames of the wooden phone cases are made of recycled TPU.

Which phone models are your cases compatible with?

At the moment, we offer phone cases for the most popular phone models. We offer cases for iPhone and Samsung Galaxy. This way, we can manufacture sustainably.

Warranty

What is Tallpine Cases' warranty policy?

All our products come with a comprehensive one-year warranty from the date of purchase. This warranty covers products against defects in materials and workmanship used under normal conditions and for their intended purpose.

For our card holder wallets specifically, we recommend avoiding overloading them. Overstuffing with more cards than recommended can cause undue stress on the stitching and materials.

How do I make a warranty claim?

Damage caused by unreasonable use, neglect, or general wear and tear from everyday use is not covered by this warranty.

Additionally, the warranty is void if you change your mind about the product after purchase. To claim under our warranty, you'll need to have purchased the product directly from our website and provide proof of purchase when you contact us.

General Questions

I have a question that wasn't answered. Can you please help?

Absolutely! We are here to help you! Please send us an email at info@tallpinecases.com and we will be happy to assist you in any way we can. We do receive a large number of emails. If you wish to get a prompt response, please attach your order number and address the problem clearly. Thanks.