FAQs

What currency are the prices I see on the site?

Prices on our webshop are available in all major currencies.

 

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 1-3 days of production time for your order to ship out. The average shipping times are 4-12 business days. Tracking numbers will be updated 1-3 days after your order has been shipped. If you don't receive a tracking number after 7 business days, please email us at support@tallpinecases.com

 

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund after arrival date. We will reimburse the shipping expense upon receipt. Kindly include a photo of your receipt for the refund process. Once we have received the product, we will refund the full amount of your original purchase incl. shipping expense. Please include your full name and order numbers with the returned parcels. Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund. 

 

Can I cancel my order?

You are able to cancel your order without extra charges! You must cancel your order before it ships.

 

I have entered an incorrect address. What do I do now?

If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong, kindly notify us via email at support@tallpinecases.com

If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.

 

How long does shipping take?

Under normal shipping conditions, our average delivery time is between 4 to 12 business days, and we ship worldwide from various fulfillment centers based on your location. For our EU customers, it's important to note that even when shipments originate within Europe, packages may undergo random customs controls, potentially causing delays based on the destination country. 

We understand the excitement of receiving your order promptly, and we want to be transparent about potential delays that may arise due to factors beyond our control. During holiday seasons or third-party logistic partner issues, shipping times may also be affected.

Please bear in mind that these situations are out of our control, but we're dedicated to doing everything possible to minimize any inconvenience you may experience. 

 

I have a question that wasn't answered. Can you please help?

Absolutely! We are here to help you! Please send us an email at info@tallpinecases.com and we will be happy to assist you in any way we can. We do receive a large number of emails. If you wish to get a prompt response, please attach your order number and address the problem clearly. Thanks.